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Services Provided By Our Offices

The Required Documents

- The number of the meter to be enlarged + personal identity

The Steps:

-The customer shall see the connections employee to fill the application form and for matching the documents.

- Scheduling the field visit.

- After the field visit, the customer shall see the connections employee to know the fees then see the engineer to program the fees in the system for the purpose of payment

- After paying the fees, the contract will be signed with the engineer and the connections employee and a connection date is scheduled

The Required Documents

- An Ownership certificate + personal identification + the meter number

The Steps:

- In the case of a request for conversion of current/screen, the customer shall see the connections employee to fill the prescribed form, and for matching the documents

- The connections employee shall refer it to the competent unit to conduct a field visit for inspection

- If it is possible to convert the power, such will be written on the form which will be referred to an engineer for ratification of the prescribed fees, to be programmed in the system

- The customer shall pay the fees, then conversion will be carried out by the competent team

 

The Required Documents

In the case of an owner: An ownership certificate + personal identification

In the case of a tenant:a rent contract + personal identification

In the case of a government entity:An authorization + personal identification

in the case of a power of attorney:The power of attorney + personal identification.

The Steps:

- The customer shall see the connections employee to match the documents with the originals and fill the prescribed form, accordingly a field visit will be scheduled

- After the field visit the customer meets the connections employee to know the fees and see the engineer to program the meter for the purpose of payment

- After the payment the contract will be signed with the engineer and the connections employee thence a connection date will be scheduled

                                     

The Required Documents

• A temporary connection with a meter for the period of six months maximally

The required documents: a certificate of ownership + a building permit + personal identification

• A temporary connection with a fuse for the period of one month maximally

The Required Documents: Personal identification + a ceremony card or party permission or a request from the beneficiary stating the reason for the service.

The Steps:

The Required Documents

The meter number + personal identification

The Steps:

• The customer shall meet the connections employee to fill the prescribed form

• The connections employee shall refer it to the competent unit to conduct a field visit to make sure of the type of tariff.

• After the field visit and comment on the form, it will be referred to the office engineer to convert it in the computer

• The customer will then take a tariff change programming from the vending machine and inserts it in the meter so he/she can buy electricity later on

The Required Documents

Personal Identification + the meter number

The Steps:

• In the case of a request to close/open an account the customer shall see the connections employee to fill the prescribed form

• After matching the documents, the request is referred to the engineer to close/open the account in the computer

The Required Documents

The number of the meter if any + ID card or identification document

The Steps:

• In the case of requesting an electricity pole, the customer shall see the connections employee and write a request

• The connections employee will refer it to the competent field visit unit to inspect the site and write a report

• If the conversion is possible the form will be referred to the engineer to prepare the job order

• In the case that the job order includes a process for improving the network, it will be prepared and referred to the competent unit for implementation.

• In the case that the job order is payable it is prepared and referred to the competent authority for implementation.

• In the event that the job is payable it is prepared and the amount is programmed in the computer

• After the payment the job order is referred to the competent unit for implementation with the receipt of payment attached to it

The Central Laboratory Services 

The Services Offered:

1- Chemical and biological analysis of water and food

2-Analysis of petroleum products such as oils, lubricants, fuels and greases

3- Analysis of agricultural and mining soils, fertilizers and otherwise

3-Environmental Forecast Studies

4-Different chemical processing/ treatments

4- Devices’ calibration and maintenance

5- Technical consultations- geotechnical studies

Training Center

6- Analysis and examination of the materials used in the distribution network

The Followed Procedures:

As per the requirements of the different Quality Systems ISO9001 ISO17025

Required Documents:  

- A letter from the requesting entity

- The approval of the applicant entity on the service, fees and the time of analysis

- The Id of the entity requesting the service or its representative including the e-mail and phone number

Time of Extending Service

To be set based on type of service


+ General Guidelines

The Company presents a set of general guidelines for it believes in the correlative message between itself and the subscriber for through this correlative relation the desired benefit of the relationship will be achieved for the subscriber and the service providing company whereas the observation of the technical and legal aspects forms the basis on which this relationship develops and grows. So please: Deal with the Company's sites without intermediaries or brokers so as not to fall into the trap of fraud Avoid the construction of shades around the electric poles and stations, because this behavior impedes the maintenance of breakdowns operations Using (Jabadat i.e. jumper connections ) for the transfer of power is a behavior in violation of the law and leads to the damage of equipment, injury and sometimes death, as well as it is a behavior contrary to the values of religion and customs of the society. .

+ Dear Customer

Dealing with the emergency teams effectively facilitates their tasks in the neighborhoods and in other places to speed up the action while cooperation is required for the continued supply and stability of the service. Avoid the use of random methods in internal connections. Do not put garbage near power stations in neighborhoods, markets and public places. Avoid planting trees in the electricity network paths No connection to a neighbor No electricity supply extension in makeshift and random locations and hay-shades made of straw and zinc for the safety of everyone.

+ Necessary Alerts

Please notify the electricity offices when doing maintenance works in houses or removing buildings to disconnect and re-connect the electricity In the event of increase of electrical equipment and appliances more than those stipulated in the contract, please notify the Company At requesting a new connection, please write the real load to get to the appropriate meter

+ Types Of Used Tariff

The residential tariff is 15 pounds a kilowatt for the first 200 kilowatts, 26 piasters a kilowatt after the (200kv) The commercial tariff is 33 piasters a kilowatt The government entities tariffs is 33 pts a kilowatt The agricultural tariff is 16 pts a kilowatt The industrial tariff is 18 pts a kilowatt

+ Information From Inside Your Home

For inquiry about the meter number press (# 4 #) For inquiry about the instantaneous consumption press (# 1 #) For inquiry about the type of tariff press (#53#)



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